West Gate Gallery & Shop – Return Policy

At West Gate Gallery & Shop, we want you to love your purchase. If you are not completely satisfied, we offer returns under the following conditions:

Eligibility for Returns

• We must be notified within 48 hours of any damages or problems with your order.
• Items must be returned within 14 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• A Return Authorisation (RA) number must be requested before sending the item back. Please contact us at [your email] to request an RA number.

Non-Returnable Items

Due to the nature of some of our products, we cannot accept returns on:

• Jewellery (for hygiene reasons).
• Coffee and other food items (unless faulty or damaged upon arrival).
• Custom or commissioned artwork (unless damaged in transit).
• Sale or clearance items (final sale).

Return Shipping

• Customers are responsible for return shipping costs, including registered postage to ensure safe delivery.
• If the item is being returned due to damage or an error on our part, we will cover the return shipping cost.

Refunds & Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to your original payment method.
• Original shipping costs are non-refundable unless the item was faulty or damaged.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund where applicable.

For any return inquiries, please email us with your order details.

Thank you for shopping at West Gate Gallery & Shop!